Frequently Asked Questions

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@curlykure.com Please note that returns will need to be sent address given on return invoice  If your return is accepted,we will send you instructions on how and where to send your package. If product has no issue and customer just wants to return the item, the customer will pay for the return. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. 

You can always contact us for any return questions at support@curlykure.com Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right!  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges Refunds The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As stated above, your item must be in the same condition that you received it,unused, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not within 5 business days. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@curlykure.com